"Begin" - OSAE Winter Seminar


A program co-sponsored by the Wild West Chapter of SGMP and MPI Oklahoma

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Wednesday, January 17, 2018
Aloft Hotel | 209 N Walnut Avenue | Oklahoma City
Registration 7:30 a.m. 
8:00 a.m.- 1:30 p.m.
OSAE members: $50
   Nonmember Rate: $60   

Agenda 

8:00 a.m. - Networking and Breakfast

8:30-9:30 - The Myth of Catching Up: Will You Ever Get There? Speaker: Audrey Thomas, CSP 
Overflowing inbox. Double-booked meetings. Unanswered voice mails. Deadlines. Hitting close to home? You’re not alone. Most of us feel overwhelmed and stressed. Learn strategies to save time and get more done with less stress. You’ll be ready to take immediate action when you return to your office!


9:30-9:45 - Break

9:45-10:45 - Passport to Productivity: A Destination Worth Planning For Speaker: Audrey Thomas, CSP
What sets successful employees apart? Their productivity. They get more done, they’re given more important projects. But productivity doesn’t just happen—it’s learned, planned for, and executed with intention. Develop habits that will set you apart in the following areas:

  • Managing your time
  • Running effective meetings
  • Keeping up with email
  • Prioritizing projects
  • Controlling all the paper on your desk

10:45-11:00 - Break

11:00 - 12:00 - Meet Like a Mouse Speaker: Len Millbower

In this insightful and illuminating session, Lenn Millbower, BM, MA—a 25-year Walt Disney World Operations, Entertainment, and Training veteran—pulls back the curtain on Walt’s science and sense approach. He will share what Disney does to make their theme parks so organized, so immersive, and so memorable. At each step in the process, you will learn how to apply Walt Disney’s theme park methodology to your needs. Let’s meet like a mouse so you can deliver your own magical results.

12:00-12:30 - Break/Lunch Setup

12:30 - 1:30 p.m.(lunch provided during session) - Engage Like a Mouse Speaker: Len Millbower

Walt Disney liked to proclaim, “It all started with a mouse.” Although it is true that Mickey Mouse was Disney’s breakthrough product, ‘it’ did not start with that mouse. It started with the people who made the mouse. In this Disney inspired session, Lenn Millbower, a 25 year Walt Disney World training leader and the author of the book Care Like a Mouse (Theme Park Press, January 2018), pulls back the curtain and reveals the secret to Disney’s success. It was human capital developed, focused and engaged to deliver magical customer experiences. Along the way, you will discover the leadership approaches Disney tried and abandoned. You will explore the resulting ‘castomer™’ focused culture that made Walt Disney World such an amazing customer service provider. Disney’s magic isn’t the result of pixie-dust. It’s the result of people-trust. Attend this session and learn to engage your castomers™ so they can amaze your customers.

 Speakers

Audrey Thomas, CSP, has been entertaining and teaching audiences for over 20 years. As an author, speaker and productivity consultant, she presents for corporations, non-profits, conferences and conventions. 

Audrey has authored several books, including 50 Ways to Leave Your Clutter, and The Road Called Chaos. Her client roster includes The Boeing Company, 3M, Pepsi, PricewaterhouseCoopers, FICP (Financial and Insurance Conference Planners), ING, and Meeting Planners International.
Audrey writes for several organizations, including The Business Journal and UnitedHealthcare. Her bi-monthly newsletter - My Monday Moment – is designed for busy professionals.
Serving the National Speakers Association-Minnesota as Past President, she is the recipient of the Certified Speaking Professional designation. The CSP is the speaking profession’s international measure of professional platform competence. Less than 12% of all speakers are awarded this credential.
Audrey lives in the Twin Cities with her husband and loves being an empty nester. She enjoys gardening, target shooting and deleting emails.

 

Lenn Millbower 

Lenn Millbower, the Mouse Man™ consults, keynotes and coaches
Walt Disney inspired customer service, leadership, innovation and
presentation skills methodologies so that organizations and
professionals can rediscover their own unique business pixie-dust.
Everything Walt Disney touched seemed magical. It wasn't magic. It
was method. Learn the method and you can create your own
business magic.

Lenn saw that method up close. He spent 25 years at Walt Disney
World, starting in Operations at Epcot, stage managing shows at Disney-MGM Studios, opening
Disney's Animal Kingdom, writing training programs for employees at the Disney University, designing
performance improvement programs for business professionals at the Disney Institute, leading training
for Walt Disney Entertainment and managing the training function for Walt Disney World Learning
Solutions.

Offbeat consulting delivers innovative solutions to real organizational issues. Lenn and his team—with
over 100 year of collective Walt Disney World experience—helps clients discover their own unique
pixie-dust and reconnect their organization with their own special magic.
Mouse Man™ keynotes and workshops are also highly engaging. Prior to Disney, Lenn was a
professional magician-musician performing throughout the United States and providing warm up
entertainment for acts as diverse as the Bee Gees, Frankie Valli and the Four Seasons, Victor Borge,
Mac Davis, Ann Murray and a performance at the White House for President Gerald R. Ford. He
applies his entertainment industry background to deliver fact focused information wrapped in a fun
filled package.
Post Disney, Lenn is a five-time published author, a frequent keynote speaker and workshop leader
and a Disney makeover consultant to major organizations. The Mouse Man™ will inspire your
attendees to create their own magical worlds of customer service, leadership, innovation and
presentation skills.
Give it a shake and you'll see how effectively the magic will take!

 

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